Returns
Due to the personal nature of fragrance products, we do not accept returns for products that have been opened, used, or tampered with.
Returns are accepted only under the following conditions:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product is missing from the order.
To request a return, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos/videos of the product and packaging
- Description of the issue
Once verified, our team will process the return or replacement request.
Exchanges
We offer exchanges only for:
- Damaged products
- Defective products
- Incorrect items received
Exchange requests must be raised within 48 hours of receiving the order.
Products must be:
- Unused and unopened
- In their original packaging
- Accompanied by proof of purchase
- Refunds
Once the returned product is inspected and approved, refunds will be processed within 5–7 business days to the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened or used attar bottles
- Products purchased during clearance or special sale events
- Orders damaged due to improper handling after delivery
Cancellation Policy
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, exchange, or refund-related queries, please contact:
Email: support@attarveda.com
Phone/WhatsApp: 7710058387
Our support team will be happy to assist you.